Privacy Policy

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Information We Collect

Information you give us: When you fill out our contact form, we collect your name, phone number, email address, your message, and anything else you choose to type.

Information you give us by phone: When you call (626) 706-5709, we receive your phone number (caller ID). Anything you share during the call is handled under this policy.

Information collected automatically: When you visit our Site, our hosting and security providers may collect basic technical details, such as your IP address, the pages you view, your browser and device type, and the time of your visit.

We do not ask for payment card details, Social Security numbers, financial account numbers, or health information through this Site. Please do not include them in your message.

Categories of Personal Information (California)

We collect the following categories of personal information, as California law defines them:

Category	Examples	Source	Shared with service partners?
Identifiers	Name, email address, phone number	You	Yes
Identifiers	IP address	Your browser or device	No
Information you provide	Contents of your message, which may include your address or a description of your pest problem	You	Yes
Internet or network activity	Pages viewed, browser type, time of visit	Collected automatically	No

The categories of recipients are our service partners (described below) and our service providers (described below).

How We Use Your Information

We use your information to respond to your inquiry, schedule and confirm appointments, and follow up on the rodent control service you request. We may contact you by phone, text message, or email, as permitted by law. We also use technical information to operate and protect the Site, prevent spam, and review server logs for security.

Text Messaging (SMS) and Calls

When you submit your phone number through our contact form, we may use it to respond to your inquiry and discuss scheduling or service follow-ups. Where required by law, we will obtain your consent before sending automated calls or text messages. Submitting your phone number alone does not constitute consent to every type of call or text message.

Message and data rates may apply. Message frequency varies. Consent is not a condition of receiving our services or of any purchase. To opt out of texts, reply STOP to any message. For help, reply HELP.

When you call (626) 706-5709, you will reach our team, and we will use the information you share to respond to your inquiry and handle your service request.

Except as needed to provide the service you requested, no mobile information or phone numbers will be shared with third parties or affiliates for marketing or promotional purposes.

Who We Share Your Information With, and California “Sale” Disclosure

When you submit our contact form or call (626) 706-5709, we may share your information with service partners who help provide the service you request. This may include your name, phone number, email address, and message from the contact form, or your phone number and inquiry details from a call, where applicable.

Our service partners compensate us for customer referrals. Depending on the arrangement and applicable California law, sharing personal information in exchange for compensation may qualify as a “sale” of personal information. We do not use your information for cross-context behavioral advertising.

We do not share your information with anyone else except as follows:

Service providers: Companies that keep the Site running, such as our web host and security providers. Form submissions also pass through our email and form tools (the systems that deliver your inquiry to our inbox and to our team). Calls pass through our call-forwarding service (the system that routes calls made to (626) 706-5709 to our team). These providers handle your inquiry details only to deliver them, not for their own marketing.

Legal requirements: If required by law, court order, or legal process, or to protect our rights and safety.

Business transfer: If our business is sold or merged, your information may be transferred to the new owner.

We handle your information under this policy.

You have the right to opt out of this sale. See “Your Choices and Rights” below.

Cookies and Tracking

The Site may use basic cookies (small text files stored on your device) for essential functions such as security and spam prevention. You can control or disable cookies through your browser settings, but some parts of the Site may not work properly without them.

Our Site does not currently respond to browser “Do Not Track” signals.

If we introduce new analytics or tracking tools in the future, we will update this policy as needed to explain the information collected and how it is used or shared.

Data Retention

We keep contact-form and call information (including caller ID and call logs) for up to 2 years after you submit it or call us, unless a longer period is required by law or needed to resolve a dispute. We keep a record of any opt-out or deletion request you make so we can honor it. Technical data, such as server logs, is kept for up to 12 months for security purposes and then deleted or anonymized, where technically feasible and subject to applicable legal requirements.

Data Security

We use reasonable safeguards, including secure hosting and access controls, to help protect your information. However, no website or internet transmission can guarantee absolute security, so we cannot guarantee that your information will always remain secure.

Third-Party Links

Our Site may contain links to other websites. This Privacy Policy does not apply to those websites. We encourage you to review their privacy policies before providing any personal information.

Your Choices and Rights

California residents have the right to:

Know what personal information we collect, use, and sell, as described above, and ask for the specific information we hold about you.

Correct inaccurate personal information.

Delete your personal information. If you ask us to delete it, we will also forward your request to the service partners with whom we shared it.

Opt out of the sale or sharing of personal information, where applicable under California law.

Not be discriminated against for exercising these rights.

How to make a request: Email [email protected] or call (626) 706-5709. To opt out of the sale, email [email protected] with the subject line “Do Not Sell or Share My Personal Information” or call (626) 706-5709. We will also provide any additional opt-out method required by applicable law. We may ask you to confirm your name, email address, and phone number so we can match them to our records.

Timing: We will handle privacy requests within the time limits required by applicable law. For requests subject to the California Consumer Privacy Act (CCPA), we generally respond to requests to know, delete, or correct within 45 calendar days, subject to permitted extensions. Certain opt-out requests have different deadlines.

Authorized agents: You may use an authorized agent to make a request on your behalf. We may ask for proof of their authority and for you to confirm the request directly with us.

Opt out of contact: Tell us at any time to stop calling, texting, or emailing you. Replying STOP works instantly for text messages. You can also ask to be placed on our Do Not Call list.

Children’s Privacy

This Site is not directed at anyone under 16. We do not knowingly collect personal information from anyone under 16 or knowingly sell their personal information. If you believe a child has submitted personal information to us, contact us so we can review the situation and take appropriate action, including deletion where required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date above. We encourage you to review this page periodically to stay informed about our privacy practices.

Contact Us

Questions about this policy or your personal information:

• Email: [email protected] 
• Phone: (626) 706-5709